returns and refunds
If you change your mind about any items purchased you can return them to us (except grooming products, pierced jewellery or swimwear if the hygiene seal has been removed or any other item that cannot be returned for health or hygiene reasons) within 14 days of the order being delivered to you, provided:
The items are unworn and unwashed (and there are no signs of transfer of any make-up, or other stains);
If shoes, the items are unworn and show no signs of wear;
The Items have all tags attached and are returned with correct despatch and order information.
We will refund the price that you paid for the Items taking into account any discounts or promotions applied when you purchased the items. The refund will not include any delivery charges you have paid. All refunds will be made using the same method of payment you used to purchase the Items.
You can cancel your subscription to the Delivery Service at any time within 14 days of your placing of the order for the Delivery Service and receive a full refund of the subscription fee paid for the Delivery Service (“Delivery Service Cancellation Period”) provided you have not used the Delivery Service in the Delivery Service Cancellation Period. If you use the Services within the Delivery Service Cancellation Period, you will not be entitled to cancel the order and receive a full or partial refund. Please note that when you sign up to the Delivery Service you agree to the immediate commencement of the service and not expect a period of delay before commencement. If you therefore use the service, you will lose your right to cancel and to receive a refund. To cancel you will need to contact Customer Care at firstname.lastname@example.org
The above does not affect your statutory rights.